Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About Melbourne Skydeck

What is Melbourne Skydeck?

Melbourne Skydeck is the observation deck located on level 88 of Eureka Tower, offering panoramic views of Melbourne and its surroundings.

Where is Melbourne Skydeck located?

It is situated within Eureka Tower in the Southbank precinct of Melbourne, Victoria, Australia.

How high is the Melbourne Skydeck’s observation deck?

The Skydeck stands at 285 meters (935 feet) above ground, making it the highest public vantage point in the Southern Hemisphere within a building.

What is “The Edge” experience at Melbourne Skydeck?

The Edge is a glass cube extending 3 meters from the building, allowing visitors to step out above the city nearly 300 meters up.

Are there any outdoor viewing areas at Melbourne Skydeck?

Yes, the Skydeck includes “The Terrace,” an outdoor area with views, though it may close during high winds.

How many floors does Eureka Tower that hosts Melbourne Skydeck have?

Eureka Tower has 91 storeys plus 1 underground basement level.

Is there dining available at Melbourne Skydeck?

Yes, the Eureka 89 restaurant and cocktail bar is on level 89, offering fine dining and event spaces.

What is the Melbourne Skydeck’s Eureka Climb?

It is an annual event where participants climb all 88 floors, totaling 1,642 stairs, inside Eureka Tower.

Is the Melbourne Skydeck suitable for children?

Yes, it is family-friendly, but children should be supervised, especially near “The Edge.”

Can visitors hold private events at Melbourne Skydeck’s Eureka Tower?

Yes, level 89 offers event spaces suitable for private functions.